Shipping & Delivery

For Trade and Workshop Customers

Order statuses: Your tool order will move through statuses such as Preparing, Dispatched, In Transit, and Delivered. These are updated from our systems and the courier’s tracking.

Combining items: We combine items where possible to reduce hassle on site. Some tools may still be sent separately due to stock or logistics.

Address changes: Need to change a delivery address? Contact us straight away. Once the order is dispatched, changes may be limited or governed by the courier.

Failed delivery: If nobody is available, access is restricted, or details are incomplete, delivery can fail. The courier may retry or offer collection.

Delivery notifications: You may receive tracking or delivery alerts depending on the courier and your area. Check your messages and tracking before expecting delivery.

Contact & support: For delivery help, have your order number and tracking number ready. It helps us resolve trade enquiries faster.