Privacy Policy

Privacy Policy — For Trade and Workshop Customers

Account data: We may process your name, login details, language, and currency. Passwords are encrypted, and we use controls such as suspicious-login detection and attempt limiting.

Order data: We process delivery and billing details, order contents, amount, currency, and tracking events like preparation, dispatch, delivery, and return. This is necessary to fulfil your tool order.

Main uses: Payments, shipments, returns and refunds, fraud prevention, and site improvements. Internal analytics are used only as needed.

Payment security: Payments are handled by high-standard providers. Data is encrypted, access is restricted, and we do not store full card numbers or security codes.

Contact and transactional messages: Phone and address are used for delivery and order notifications. Marketing is separate and can be managed in account preferences.

Sharing: In our marketplace, we may share necessary information with the relevant seller and providers such as couriers, payment services, and anti-fraud services. Sharing is limited and protected by confidentiality and security obligations.

Cookies: Used for sessions, cart, preferences, and security. Control them via your browser. Refusing some may affect cart memory or site functions.

International processing: Operations may occur in different countries. We apply contractual safeguards and technical measures.

Retention: Data is kept as long as needed, then deleted, anonymised, or archived with restricted access. Some data may be kept longer for legal or anti-fraud reasons.

Your rights: You may request access, correction, deletion, and, where legally applicable, objection or restriction. You can update account information where available.