Returns & Refunds

Returns and Refunds — For Trade and Workshop Customers

Scope: Covers all tool orders from our site, any delivery country, subject to the rules shown at purchase.

Conditions: Tools must be returned complete, unmodified, and fit for quality control. Damage not caused by an initial defect may be refused.

Timeframe: Register your return within the period on your order confirmation or product page. Late requests may not be processed.

Limits and exclusions: Customised tools, certain sealed goods, and digital products may be excluded. Limits are shown before payment.

Preparing the parcel: Send the tool back with all supplied accessories, well protected. Incomplete returns may be refused or partially refunded.

Submitting a request: Go to your order area, select the tool, choose a reason, and follow the instructions.

Inspection: We check the tool on receipt for condition and conformity. That determines the outcome.

Refund: If accepted, refund goes to the original payment method. An adjustment may apply if conditions aren’t fully met.

Exchange: Where available, exchange for a different model, specification, or equivalent variant, subject to stock.

Incorrect or defective: If you receive the wrong or faulty tool, submit an order-linked request so we can assess and resolve it.